Returns & Exchanges

Returns and Exchange Policy

If you are not completely satisfied with your product, you can contact us if you need our help.

 

You have 14 natural days from the delivery date to return a product. Your product must be returned in its original packaging, unused, and in the same condition as it was delivered.

 

All pre-order products will follow our standard return policy. You have 14 natural days from the delivery date to return the product. Your product must be returned in its original packaging, unused, and in the same condition as it was delivered.

 

The items from the archive sale do not allow exchanges or returns. 

Swimwear must be returned unworn, in the original packaging and with tags. Hygiene strips must be untouched. 

 

Once the package is shipped, you will receive an email with the tracking number so you can check the status of the shipment firsthand.

You have 14 days from the delivery date to return a product. The product must be returned in its original packaging, unused, and in the same condition as it was delivered.

Shipping costs will be at your expense.

If you meet the necessary requirements specified in our return policy, please follow this link.

 

The refund will be automatically credited through the same payment method you used to make the purchase once you request the return.

 

The delivery time of your order may vary depending on the destination country. You can check our shipping section for detailed information on specific delivery times for each country. These deadlines are usually clearly specified, allowing you to have a precise estimate of when your order will arrive.

 

If you would like to make any modifications to your order, please email us at customerservice@romualda.es, and we will contact you as soon as possible.

 

If you would like to change your shipping address, please email us at customerservice@romualda.es, and we will update the information.

 

Yes, we accept returns of discounted items, except for products from our archive collection. We recommend reviewing the return policies before making a purchase. If you have any questions, please contact us.

   

Shipments from Spain are handled by GLS.

We offer standard and express options:

Standard: FREE 2-3 days

Express: €5-€10 1-2 days

Balearic Islands: €7-€15 1-2 days

Orders are processed the next business day after your purchase from Monday to Friday excluding weekends and holidays. Orders are processed from Spain. Product availability is not guaranteed. If you have ordered an item that is not available or your shipment is delayed, we will notify you by email.

You can locate our shipping information here, where you'll find a more detailed overview of everything.

*Please understand that all prices are indicative and may vary depending on the shipping area and border fees.

 

International shipments are made through DHL. We offer standard and express options; you can find more details about our international shipping policy and rates on the following section.